Help Center

Frequently Asked Questions

Everything you need to know about shipping, returns, and your order.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days in the US and 7–20 business days internationally. See our shipping page for full details.

Is shipping really free?

Yes — free shipping on every order, no minimum required.

Can I return my order?

Yes. We accept returns within 30 days of delivery on unused items in original condition. Visit our returns page to get started.

How do I use a discount code?

Enter your discount code at checkout in the "Discount code" field before completing your order. Only one code can be used per order.

Do you offer bulk discounts?

Yes! Use code PULSE2 for 5% off when buying 2 items, or PULSE3 for 10% off when buying 3 or more.

My item arrived damaged. What do I do?

Contact us right away through our contact page with a photo of the damage and we'll send a replacement or full refund immediately.

Where do you ship to?

We ship worldwide. Delivery times vary by region — check our shipping page for estimated times by country.

How do I track my order?

Once your order ships you'll receive a tracking number by email. Allow 2–5 days for tracking to update after receiving it.

Can I change or cancel my order?